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Will AI replace office and administrative support jobs?

51 jobs scored. On average 31% of the task time in these jobs still needs a person, and the family averages 66 out of 100 on Still needs a human, where higher is safer.

66
Average Still needs a human score, 0 to 100 ↑ safer. Will AI replace them? A little.
51
Jobs scored in this family
31%
Average share of that still needs a person
17.5M
US workers in these jobs

How the work could shift in Office and Administrative Support

The share of US workers in these jobs whose job would sit in each band, from today to 2060.

Today
4%
of US workers in this family are in jobs that mostly need a person (our top band, Nah.)
0% are in jobs AI could largely do (Largely.)
By 2045
0%
of US workers in this family would still be in jobs that mostly need a person (our top band, Nah.)
93% would be in jobs AI could largely do (Largely.)
By 2060
0%
of US workers in this family would still be in jobs that mostly need a person (our top band, Nah.)
100% would be in jobs AI could largely do (Largely.)

Each job's score moves towards the bottom band (Largely: AI could largely do the job) by the year it could be largely automated, slowly at first and faster later, as adoption usually goes. Each job is run as ten scenarios across its replacement range, so every figure mixes early and late outcomes. The model stops at 2060. How the timeline works

Share of US workers in this family in each verdict band, today to 20600%25%50%75%100%2026: 3.6% of US workers in this family in jobs that mostly need a person (Nah.)2026: 79.0% of US workers in this family in jobs where AI could do a little of the work (A little.)79%2026: 17.4% of US workers in this family in jobs AI could partly do (Partly.)17%Today2030: 0.6% of US workers in this family in jobs that mostly need a person (Nah.)2030: 15.8% of US workers in this family in jobs where AI could do a little of the work (A little.)16%2030: 75.9% of US workers in this family in jobs AI could partly do (Partly.)76%2030: 7.7% of US workers in this family in jobs AI could mostly do (Mostly.)8%20302035: 0.4% of US workers in this family in jobs that mostly need a person (Nah.)2035: 1.8% of US workers in this family in jobs where AI could do a little of the work (A little.)2035: 22.2% of US workers in this family in jobs AI could partly do (Partly.)22%2035: 38.9% of US workers in this family in jobs AI could mostly do (Mostly.)39%2035: 36.7% of US workers in this family in jobs AI could largely do (Largely.)37%20352040: 0.4% of US workers in this family in jobs that mostly need a person (Nah.)2040: 0.1% of US workers in this family in jobs where AI could do a little of the work (A little.)2040: 4.3% of US workers in this family in jobs AI could partly do (Partly.)2040: 22.9% of US workers in this family in jobs AI could mostly do (Mostly.)23%2040: 72.3% of US workers in this family in jobs AI could largely do (Largely.)72%20402045: 0.4% of US workers in this family in jobs that mostly need a person (Nah.)2045: 0.1% of US workers in this family in jobs where AI could do a little of the work (A little.)2045: 0.4% of US workers in this family in jobs AI could partly do (Partly.)2045: 6.4% of US workers in this family in jobs AI could mostly do (Mostly.)6%2045: 92.7% of US workers in this family in jobs AI could largely do (Largely.)93%20452050: 0.4% of US workers in this family in jobs that mostly need a person (Nah.)2050: 0.1% of US workers in this family in jobs where AI could do a little of the work (A little.)2050: 1.8% of US workers in this family in jobs AI could mostly do (Mostly.)2050: 97.7% of US workers in this family in jobs AI could largely do (Largely.)98%20502055: 0.4% of US workers in this family in jobs that mostly need a person (Nah.)2055: 0.1% of US workers in this family in jobs where AI could do a little of the work (A little.)2055: 99.5% of US workers in this family in jobs AI could largely do (Largely.)100%20552060: 0.4% of US workers in this family in jobs that mostly need a person (Nah.)2060: 0.1% of US workers in this family in jobs where AI could do a little of the work (A little.)2060: 99.5% of US workers in this family in jobs AI could largely do (Largely.)100%2060
Will AI replace the job?Largely.Mostly.Partly.A little.Nah.
Share of US workers in this family whose job would sit in each band, year by year. Updated with every release.
Show the data
YearLargelyMostlyPartlyA littleNah
Today (2026)0.0%0.0%17.4%79.0%3.6%
20300.0%7.7%75.9%15.8%0.6%
203536.7%38.9%22.2%1.8%0.4%
204072.3%22.9%4.3%0.1%0.4%
204592.7%6.4%0.4%0.1%0.4%
205097.7%1.8%0.0%0.1%0.4%
205599.5%0.0%0.0%0.1%0.4%
206099.5%0.0%0.0%0.1%0.4%

Every job in Office and Administrative Support, ranked

How to read a row: the number is the Still needs a human score, out of 100, higher is safer; “AI replace?” is our answer to “Will AI replace this job?”; the bar is the task split: white AI does it, grey AI helps, amber needs a human.

Customer Service RepresentativesOffice and Administrative Support · 43-4051
51↑ saferAI replace? Partly.
AI does 60%AI helps 40%Needs a human 0%
20362034–2041
2.6M
$44,770
Statistical AssistantsOffice and Administrative Support · 43-9111
55↑ saferAI replace? Partly.
AI does 41%AI helps 45%Needs a human 14%
20372034–2044
5k
$50,330
Proofreaders and Copy MarkersOffice and Administrative Support · 43-9081
57↑ saferAI replace? Partly.
AI does 19%AI helps 81%Needs a human 0%
20382035–2044
5k
$51,120
Desktop PublishersOffice and Administrative Support · 43-9031
58↑ saferAI replace? Partly.
AI does 38%AI helps 52%Needs a human 10%
20372034–2044
3k
$55,290
Insurance Claims and Policy Processing ClerksOffice and Administrative Support · 43-9041
58↑ saferAI replace? Partly.
AI does 17%AI helps 83%Needs a human 0%
20382035–2045
214k
$49,230
Order ClerksOffice and Administrative Support · 43-4151
59↑ saferAI replace? Partly.
AI does 16%AI helps 78%Needs a human 6%
20382035–2044
75k
$46,170
Correspondence ClerksOffice and Administrative Support · 43-4021
59↑ saferAI replace? Partly.
AI does 24%AI helps 64%Needs a human 12%
20382035–2045
4k
$46,800
Switchboard Operators, Including Answering ServiceOffice and Administrative Support · 43-2011
59↑ saferAI replace? Partly.
AI does 23%AI helps 62%Needs a human 15%
20382035–2045
34k
$38,630
Human Resources Assistants, Except Payroll and TimekeepingOffice and Administrative Support · 43-4161
59↑ saferAI replace? Partly.
AI does 40%AI helps 51%Needs a human 9%
20382035–2045
90k
$50,610
Reservation and Transportation Ticket Agents and Travel ClerksOffice and Administrative Support · 43-4181
60↑ saferAI replace? A little.
AI does 27%AI helps 52%Needs a human 21%
20382035–2045
119k
$44,390
Telephone OperatorsOffice and Administrative Support · 43-2021
60↑ saferAI replace? A little.
AI does 0%AI helps 92%Needs a human 8%
20382035–2045
3k
$41,740
Receptionists and Information ClerksOffice and Administrative Support · 43-4171
60↑ saferAI replace? A little.
AI does 40%AI helps 37%Needs a human 23%
20382035–2047
910k
$38,010
Bookkeeping, Accounting, and Auditing ClerksOffice and Administrative Support · 43-3031
60↑ saferAI replace? A little.
AI does 18%AI helps 69%Needs a human 13%
20382035–2046
1.4M
$50,670
Bill and Account CollectorsOffice and Administrative Support · 43-3011
60↑ saferAI replace? A little.
AI does 24%AI helps 76%Needs a human 0%
20382035–2045
159k
$47,030
Interviewers, Except Eligibility and LoanOffice and Administrative Support · 43-4111
61↑ saferAI replace? A little.
AI does 26%AI helps 65%Needs a human 9%
20382035–2045
148k
$45,920
Procurement ClerksOffice and Administrative Support · 43-3061
61↑ saferAI replace? A little.
AI does 22%AI helps 69%Needs a human 9%
20382035–2045
56k
$50,580
Loan Interviewers and ClerksOffice and Administrative Support · 43-4131
61↑ saferAI replace? A little.
AI does 11%AI helps 78%Needs a human 11%
20382035–2046
165k
$50,020
Secretaries and Administrative Assistants, Except Legal, Medical, and ExecutiveOffice and Administrative Support · 43-6014
61↑ saferAI replace? A little.
AI does 33%AI helps 32%Needs a human 35%
20382035–2047
1.7M
$47,540
Billing and Posting ClerksOffice and Administrative Support · 43-3021
62↑ saferAI replace? A little.
AI does 20%AI helps 62%Needs a human 18%
20382035–2047
404k
$48,500
Eligibility Interviewers, Government ProgramsOffice and Administrative Support · 43-4061
62↑ saferAI replace? A little.
AI does 7%AI helps 89%Needs a human 4%
20392035–2046
155k
$54,210
Dispatchers, Except Police, Fire, and AmbulanceOffice and Administrative Support · 43-5032
62↑ saferAI replace? A little.
AI does 0%AI helps 100%Needs a human 0%
20392035–2046
203k
$50,340
Data Entry KeyersOffice and Administrative Support · 43-9021
62↑ saferAI replace? A little.
AI does 13%AI helps 56%Needs a human 31%
20392035–2048
127k
$41,340
Medical Secretaries and Administrative AssistantsOffice and Administrative Support · 43-6013
62↑ saferAI replace? A little.
AI does 15%AI helps 74%Needs a human 11%
20382035–2046
962k
$45,930
Brokerage ClerksOffice and Administrative Support · 43-4011
62↑ saferAI replace? A little.
AI does 12%AI helps 64%Needs a human 24%
20382035–2047
36k
$65,750
Production, Planning, and Expediting ClerksOffice and Administrative Support · 43-5061
63↑ saferAI replace? A little.
AI does 6%AI helps 88%Needs a human 6%
20392035–2046
390k
$59,650
Word Processors and TypistsOffice and Administrative Support · 43-9022
63↑ saferAI replace? A little.
AI does 22%AI helps 42%Needs a human 36%
20392035–2049
35k
$49,280
Payroll and Timekeeping ClerksOffice and Administrative Support · 43-3051
63↑ saferAI replace? A little.
AI does 4%AI helps 87%Needs a human 9%
20392035–2047
153k
$58,260
Credit Authorizers, Checkers, and ClerksOffice and Administrative Support · 43-4041
63↑ saferAI replace? A little.
AI does 17%AI helps 63%Needs a human 20%
20392035–2048
12k
$50,080
Freight ForwardersOffice and Administrative Support · 43-5011.01
64↑ saferAI replace? A little.
AI does 6%AI helps 87%Needs a human 7%
20392035–2046
98k
$52,260
Executive Secretaries and Executive Administrative AssistantsOffice and Administrative Support · 43-6011
64↑ saferAI replace? A little.
AI does 20%AI helps 54%Needs a human 26%
20382035–2046
460k
$76,590
Public Safety TelecommunicatorsOffice and Administrative Support · 43-5031
64↑ saferAI replace? A little.
AI does 6%AI helps 77%Needs a human 17%
20392035–2047
103k
$53,040
Court, Municipal, and License ClerksOffice and Administrative Support · 43-4031
65↑ saferAI replace? A little.
AI does 5%AI helps 79%Needs a human 16%
20392035–2048
180k
$48,700
Office Clerks, GeneralOffice and Administrative Support · 43-9061
65↑ saferAI replace? A little.
AI does 29%AI helps 13%Needs a human 58%
20402035–2053
2.5M
$45,010
Hotel, Motel, and Resort Desk ClerksOffice and Administrative Support · 43-4081
66↑ saferAI replace? A little.
AI does 11%AI helps 58%Needs a human 31%
20392035–2049
261k
$35,070
New Accounts ClerksOffice and Administrative Support · 43-4141
66↑ saferAI replace? A little.
AI does 0%AI helps 73%Needs a human 27%
20402036–2050
37k
$47,670
Legal Secretaries and Administrative AssistantsOffice and Administrative Support · 43-6012
66↑ saferAI replace? A little.
AI does 13%AI helps 55%Needs a human 32%
20402036–2050
156k
$55,570
First-Line Supervisors of Office and Administrative Support WorkersOffice and Administrative Support · 43-1011
67↑ saferAI replace? A little.
AI does 9%AI helps 64%Needs a human 27%
20392035–2047
1.4M
$69,500
TellersOffice and Administrative Support · 43-3071
70↑ saferAI replace? A little.
AI does 0%AI helps 60%Needs a human 40%
20422036–2058
329k
$43,030
Shipping, Receiving, and Inventory ClerksOffice and Administrative Support · 43-5071
70↑ saferAI replace? A little.
AI does 0%AI helps 61%Needs a human 39%
20422036–2056
817k
$45,260
File ClerksOffice and Administrative Support · 43-4071
71↑ saferAI replace? A little.
AI does 12%AI helps 22%Needs a human 66%
20422036–2059
73k
$43,600
Cargo and Freight AgentsOffice and Administrative Support · 43-5011
72↑ saferAI replace? A little.
AI does 5%AI helps 58%Needs a human 37%
20422036–2056
98k
$52,260
Library Assistants, ClericalOffice and Administrative Support · 43-4121
74↑ saferAI replace? A little.
AI does 0%AI helps 33%Needs a human 67%
20432036–2060+
86k
$36,910
Gambling Cage WorkersOffice and Administrative Support · 43-3041
75↑ saferAI replace? A little.
AI does 5%AI helps 23%Needs a human 72%
20432036–2060+
14k
$37,580
Meter Readers, UtilitiesOffice and Administrative Support · 43-5041
77↑ saferAI replace? A little.
AI does 0%AI helps 44%Needs a human 56%
20432036–2060+
19k
$48,150
Office Machine Operators, Except ComputerOffice and Administrative Support · 43-9071
78↑ saferAI replace? A little.
AI does 6%AI helps 18%Needs a human 76%
20452036–2060+
25k
$40,960
Weighers, Measurers, Checkers, and Samplers, RecordkeepingOffice and Administrative Support · 43-5111
79↑ saferAI replace? A little.
AI does 0%AI helps 23%Needs a human 77%
20462037–2060+
53k
$46,380
Postal Service ClerksOffice and Administrative Support · 43-5051
80↑ saferAI replace? Nah.
AI does 0%AI helps 15%Needs a human 85%
20452037–2060+
74k
$62,130
Postal Service Mail CarriersOffice and Administrative Support · 43-5052
81↑ saferAI replace? Nah.
AI does 0%AI helps 12%Needs a human 88%
20462037–2060+
329k
$60,550
Couriers and MessengersOffice and Administrative Support · 43-5021
81↑ saferAI replace? Nah.
AI does 0%AI helps 23%Needs a human 77%
20462036–2060+
69k
$39,200
Mail Clerks and Mail Machine Operators, Except Postal ServiceOffice and Administrative Support · 43-9051
82↑ saferAI replace? Nah.
AI does 0%AI helps 11%Needs a human 89%
20472037–2060+
55k
$39,280
Postal Service Mail Sorters, Processors, and Processing Machine OperatorsOffice and Administrative Support · 43-5053
85↑ saferAI replace? Nah.
AI does 0%AI helps 5%Needs a human 95%
20492037–2060+
105k
$58,470