Dialpad AI Agents are voice and digital AI agents that handle routine customer calls, chats and texts, take actions such as scheduling or order lookups, and hand complex conversations to a human with the transcript.
What the vendor says it does
- Resolves routine calls, chats and texts
- Escalates to a human agent with full context and transcript
- Prebuilt skills for order status, appointment scheduling and password resets
- Authenticates callers (2FA), captures intent and routes the conversation
- Logs interactions and actions in the CRM
- No-code Agent Studio for building agents
- Proving Ground for testing agents on simulated interactions
- Skill Mining to find automation opportunities in past conversations
Price
not published (AI Agent uses conversation-based pricing: buy a pool of AI Agent Credits; a conversation is billed only when the AI retrieves information or takes an action; talk to sales), as listed on October 3, 2026. Vendor pricing
Jobs it is used in
- Receptionists and Information Clerks: Handles routine calls, chats and texts, and hands complex conversations to a staff member with the transcript.
We have not tested these tools. Each entry says what the vendor says its tool does, matched to tasks from this job's official description, with prices as listed on the vendor's site on October 3, 2026. Prices change; check before you buy. No tool pays to be listed and we earn nothing from these links.