Freshdesk is a customer support help desk; its Freddy AI features include an AI agent that answers customer emails and requests, and a Copilot that drafts replies, summarizes conversations, translates and suggests solutions for human agents.
What the vendor says it does
- Freddy AI Agent answers customer emails with back-and-forth replies and resolutions
- AI Agent Studio to build, test, deploy and monitor AI agents
- Ticket routing by business rules, round robin and skill-based assignment
- Copilot response assistant drafts on-brand replies
- Copilot summarization of long conversations
- Live translation in 60+ languages
- Sentiment analysis to prioritize conversations
- Similar-ticket and solution-article suggestions
- Freddy AI Insights: proactive alerts and conversational reporting
Price
Growth $19/agent/month billed annually; Pro $55/agent/month billed annually; Enterprise $89/agent/month billed annually. Freddy AI Agent included on all plans (first 500 sessions), then $49 per 100 sessions. Freddy AI Copilot add-on $29/agent/month billed annually ($35 monthly) on Pro and Enterprise. Freddy AI Insights included in Enterprise. · free trial, as listed on October 3, 2026. Vendor pricing
Jobs it is used in
- Customer Service Representatives: An AI agent answers customer emails, while Copilot drafts replies and summarizes long conversations for staff.
We have not tested these tools. Each entry says what the vendor says its tool does, matched to tasks from this job's official description, with prices as listed on the vendor's site on October 3, 2026. Prices change; check before you buy. No tool pays to be listed and we earn nothing from these links.
Freshdesk with Freddy AI vendor site