AI customer service tools answer common questions over chat, email and phone, look up orders and accounts, and route or summarize tickets for the support team. Conversations they cannot resolve are handed to a person with the history attached.
We have not tested these tools. Each entry says what the vendor says its tool does, matched to tasks from this job's official description, with prices as listed on the vendor's site on October 3, 2026. Prices change; check before you buy. No tool pays to be listed and we earn nothing from these links.
Zendesk · Help desk / AI customer service agent
AI agents answer customer requests across messaging, email and voice, while routing and triage send the rest to the right agent.
Tasks in this job it helps with
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Support Team $19/agent/month paid yearly ($25 monthly); Suite Team $55/agent/month paid yearly ($69 monthly); Suite Professional $115/agent/month paid yearly ($149 monthly); Suite Enterprise + Copilot: talk to sales. AI agents are included in every plan and billed per automated resolution, with a set number of automated resolutions included per plan. Add-ons: Copilot $50/agent/month paid yearly; Workforce Engagement Bundle $50/agent/month paid yearly; Contact Center $83/agent/month paid yearly. · free trial (checked October 3, 2026)
Vendor siteIntercom · AI customer service agent / help desk
Answers customer questions across channels and takes actions such as processing refunds, handing off to staff when needed.
Tasks in this job it helps with
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Fin AI Agent: $0.99 per outcome (qualifications $9.99 each); with another help desk, 50 outcomes per month minimum. Fin with the Intercom help desk: from $0.99 per outcome + $19 per helpdesk seat per month. Pro add-on from $99/month. Copilot add-on $35 per user per month. · free trial (checked October 3, 2026)
Vendor siteFreshworks · Help desk / AI customer service agent
An AI agent answers customer emails, while Copilot drafts replies and summarizes long conversations for staff.
Tasks in this job it helps with
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Growth $19/agent/month billed annually; Pro $55/agent/month billed annually; Enterprise $89/agent/month billed annually. Freddy AI Agent included on all plans (first 500 sessions), then $49 per 100 sessions. Freddy AI Copilot add-on $29/agent/month billed annually ($35 monthly) on Pro and Enterprise. Freddy AI Insights included in Enterprise. · free trial (checked October 3, 2026)
Vendor siteHubSpot · Help desk / AI customer service agent
Answers customer questions over chat, email and voice and takes actions in the HubSpot CRM.
Tasks in this job it helps with
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Customer Agent: $0.50 per resolution (messaging) and $0.50 per minute (voice), paid with HubSpot Credits; requires Service Hub Professional or Enterprise. Service Hub: Free $0/month (up to 2 users); Starter starts at $7/month/seat (list price $20 shown struck through); Professional starts at $90/month/seat (list $100 struck through) plus a required one-time $1,500 onboarding fee; Enterprise starts at $150/month/seat plus a required one-time $3,500 onboarding fee. Plans include 500 / 3,000 / 5,000 HubSpot Credits respectively. · free plan, free trial (checked October 3, 2026)
Vendor siteSalesforce · Help desk / AI customer service agent
Resolves customer requests across voice, web and messaging and writes case summaries in Service Cloud.
Tasks in this job it helps with
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Agentforce for Service add-on $125/user/month (billed annually). Service Cloud editions: Starter Suite $25/user/month (billed monthly or annually); Pro Suite $100/user/month (billed annually, contract required); Core $195; Advanced $395; Max $550/user/month (billed annually; includes Agentforce for Service). Agentforce consumption: Flex Credits $500 per 100k credits; Conversations $2 per conversation; Agentforce User License $5/user/month (requires Flex Credits); Agentforce Foundations $0. · free trial (checked October 3, 2026)
Vendor siteGorgias · Help desk / AI customer service agent (ecommerce)
Answers shopper questions and handles returns, refunds and order edits in Shopify stores.
Tasks in this job it helps with
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Helpdesk + AI Agent, billed monthly: Starter $40/month (50 tickets, 30 automated interactions; monthly billing only); Basic $90/month; Pro $550/month; Advanced $1,430/month. Billed annually: Basic $77/month ($924/year); Pro $471/month ($5,652/year); Advanced $1,227/month ($14,724/year). Helpdesk only: Starter $10, Basic $60, Pro $360, Advanced $900 per month billed monthly (annual: Basic $50, Pro $300, Advanced $750 per month). AI Agent per automated interaction: $1.00 (Starter), $0.90 (Basic, Pro), $0.85 (Advanced). Custom plans over 5,000 conversations/month via sales. Not priced per agent. · free trial (checked October 3, 2026)
Vendor siteAda Support Inc. · AI customer service agent
Runs AI agents that resolve customer inquiries over voice, messaging and email for large companies.
Tasks in this job it helps with
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Price not published (checked October 3, 2026)
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