Gorgias is a customer support help desk for ecommerce stores, with an AI Agent that answers shopper questions and carries out actions in Shopify such as tracking orders, starting returns, editing orders and issuing refunds, escalating to staff when needed.
What the vendor says it does
- Answers pre- and post-purchase questions about products, sizing, shipping and policies
- Takes actions in Shopify: refunds, cancellations, order edits, address updates, returns, discounts
- Tracks packages with live carrier data
- Escalates to a human with full context; you choose which intents the AI handles
- Works across email, chat, SMS and social channels
- Trained on help center, product catalog, policies and past conversations
- Sandbox mode to test against real tickets before going live
- Gaia assistant for setup, reporting and knowledge-base audits in plain language
Price
Helpdesk + AI Agent, billed monthly: Starter $40/month (50 tickets, 30 automated interactions; monthly billing only); Basic $90/month; Pro $550/month; Advanced $1,430/month. Billed annually: Basic $77/month ($924/year); Pro $471/month ($5,652/year); Advanced $1,227/month ($14,724/year). Helpdesk only: Starter $10, Basic $60, Pro $360, Advanced $900 per month billed monthly (annual: Basic $50, Pro $300, Advanced $750 per month). AI Agent per automated interaction: $1.00 (Starter), $0.90 (Basic, Pro), $0.85 (Advanced). Custom plans over 5,000 conversations/month via sales. Not priced per agent. · free trial, as listed on October 3, 2026. Vendor pricing
Jobs it is used in
- Customer Service Representatives: Answers shopper questions and handles returns, refunds and order edits in Shopify stores.
We have not tested these tools. Each entry says what the vendor says its tool does, matched to tasks from this job's official description, with prices as listed on the vendor's site on October 3, 2026. Prices change; check before you buy. No tool pays to be listed and we earn nothing from these links.
Gorgias (Helpdesk + AI Agent) vendor site