HubSpot's Customer Agent is an AI support agent in Service Hub that answers customer questions over chat, email, forms, voice, WhatsApp and Messenger, takes actions in the HubSpot CRM, and hands conversations to the support team with full context.
What the vendor says it does
- Answers customer questions across chat, email, forms, voice, WhatsApp and Facebook Messenger
- Takes action in the HubSpot CRM, Shopify and other connected tools
- Hands off to human reps with full context
- Trained on your knowledge base, website, CRM data and past conversations
- Handles inbound phone calls in real time and transfers to staff
- Batch testing and gradual rollout before going live
- Can qualify leads
Price
Customer Agent: $0.50 per resolution (messaging) and $0.50 per minute (voice), paid with HubSpot Credits; requires Service Hub Professional or Enterprise. Service Hub: Free $0/month (up to 2 users); Starter starts at $7/month/seat (list price $20 shown struck through); Professional starts at $90/month/seat (list $100 struck through) plus a required one-time $1,500 onboarding fee; Enterprise starts at $150/month/seat plus a required one-time $3,500 onboarding fee. Plans include 500 / 3,000 / 5,000 HubSpot Credits respectively. · free plan, free trial, as listed on October 3, 2026. Vendor pricing
Jobs it is used in
- Customer Service Representatives: Answers customer questions over chat, email and voice and takes actions in the HubSpot CRM.
We have not tested these tools. Each entry says what the vendor says its tool does, matched to tasks from this job's official description, with prices as listed on the vendor's site on October 3, 2026. Prices change; check before you buy. No tool pays to be listed and we earn nothing from these links.
HubSpot Customer Agent (Service Hub) vendor site