Fin is Intercom's AI customer service agent that answers customer questions and resolves requests over chat, email, voice, SMS, social and other channels, and hands off to human agents in Intercom or another help desk such as Salesforce, HubSpot or Freshdesk.
What the vendor says it does
- Answers customer questions 24/7 across chat, email, voice, SMS, WhatsApp, social and Slack
- Takes actions in third-party systems such as updating accounts and processing refunds
- Hands off to human agents with full context in the existing help desk
- Works with Intercom, Salesforce, HubSpot, Freshworks, Zoho, Gorgias and other help desks
- Trained on knowledge sources, procedures and policies
- Simulations and regression tests before deployment
- Real-time translation and multilingual support
- Copilot add-on: AI assistant for human agents in the inbox
Price
Fin AI Agent: $0.99 per outcome (qualifications $9.99 each); with another help desk, 50 outcomes per month minimum. Fin with the Intercom help desk: from $0.99 per outcome + $19 per helpdesk seat per month. Pro add-on from $99/month. Copilot add-on $35 per user per month. · free trial, as listed on October 3, 2026. Vendor pricing
Jobs it is used in
- Customer Service Representatives: Answers customer questions across channels and takes actions such as processing refunds, handing off to staff when needed.
We have not tested these tools. Each entry says what the vendor says its tool does, matched to tasks from this job's official description, with prices as listed on the vendor's site on October 3, 2026. Prices change; check before you buy. No tool pays to be listed and we earn nothing from these links.