Agentforce for Service adds AI to Salesforce Service Cloud: an AI help agent that resolves customer requests across voice, web, SMS and WhatsApp and escalates to staff, plus tools that draft replies, summarize cases and guide service reps.
What the vendor says it does
- AI help agent ('Casey') resolves customer inquiries across voice, web, portals, SMS and WhatsApp
- Triggers workflows such as scheduling appointments and managing orders
- Escalates cases to the service team with full customer context
- AI-generated summaries for cases, conversations and interactions
- Generative service replies and AI answers from the knowledge base
- Service Rep Assistant guides reps through interactions step by step
- Omni-Channel routing (Service Cloud)
Price
Agentforce for Service add-on $125/user/month (billed annually). Service Cloud editions: Starter Suite $25/user/month (billed monthly or annually); Pro Suite $100/user/month (billed annually, contract required); Core $195; Advanced $395; Max $550/user/month (billed annually; includes Agentforce for Service). Agentforce consumption: Flex Credits $500 per 100k credits; Conversations $2 per conversation; Agentforce User License $5/user/month (requires Flex Credits); Agentforce Foundations $0. · free trial, as listed on October 3, 2026. Vendor pricing
Jobs it is used in
- Customer Service Representatives: Resolves customer requests across voice, web and messaging and writes case summaries in Service Cloud.
We have not tested these tools. Each entry says what the vendor says its tool does, matched to tasks from this job's official description, with prices as listed on the vendor's site on October 3, 2026. Prices change; check before you buy. No tool pays to be listed and we earn nothing from these links.
Agentforce for Service vendor site