Zendesk is a customer service help desk whose AI agents answer and resolve customer requests over messaging, email and voice using a company's knowledge and connected systems, while Copilot features help human agents with routing, triage and drafting replies.
What the vendor says it does
- AI agents answer customer questions on messaging, email and voice
- AI agents take actions in connected systems to resolve multi-step requests
- Grounds answers in the help center and external sources such as Google Drive or PDFs
- Omnichannel and skills-based ticket routing
- Intelligent triage that classifies every ticket
- Auto assist suggests next steps and drafts responses for agents
- AI writing tools to expand, shorten or change the tone of replies
- Transcribes and summarizes voice calls using generative AI
- Built-in QA to evaluate AI agent interactions
Price
Support Team $19/agent/month paid yearly ($25 monthly); Suite Team $55/agent/month paid yearly ($69 monthly); Suite Professional $115/agent/month paid yearly ($149 monthly); Suite Enterprise + Copilot: talk to sales. AI agents are included in every plan and billed per automated resolution, with a set number of automated resolutions included per plan. Add-ons: Copilot $50/agent/month paid yearly; Workforce Engagement Bundle $50/agent/month paid yearly; Contact Center $83/agent/month paid yearly. · free trial, as listed on October 3, 2026. Vendor pricing
Jobs it is used in
- Customer Service Representatives: AI agents answer customer requests across messaging, email and voice, while routing and triage send the rest to the right agent.
We have not tested these tools. Each entry says what the vendor says its tool does, matched to tasks from this job's official description, with prices as listed on the vendor's site on October 3, 2026. Prices change; check before you buy. No tool pays to be listed and we earn nothing from these links.
Zendesk AI agents (Zendesk Suite) vendor site